Receptionist / Patient Experience Advisor

Description

As a member of the Hudson Medical team, you will be instrumental in providing and developing a great experience for our patients. We strive to deliver an extraordinary medical experience, and as a Patient Experience Advisor, this will be your specialty.

What you'll do:

• Deliver above-and-beyond customer service through phone, email, and live chat
• Think creatively about ways in which we can optimize each customer’s experience and brainstorm with your manager
• Master our internal management system in order to efficiently and effectively process sales orders and maintain customer relationships
• Channel recurring patient inquiries to all areas of the practice

Who you are:

• A workhorse with a "no task is too small" attitude
• Energetic, kind, sincere, patient, and adaptable
• Smart and organized to the point of neuroticism
• Eager to learn every single day
• Positive, positive, positive!
• Driven by an entrepreneurial spirit
• Generally awesome

Extra Credit:

• Bilingual is a plus!

Requirements

Duties will include, but are not limited to:

• Assist in the day-to-day operations of a high volume multi-specialty practice
• Answer incoming patient call volume
• Meet and greet patients, verify insurance eligibility and demographics.
• Process patient arrivals quickly and efficiently.
• Collect payments.
• Assist with scheduling and confirming appointments
• Motivated & Enthusiastic Team Player
• Multi-Task & Communicate Effectively in a Fast-Paced Environment
• Computer Savvy with 2-5+ Years Experience
• EMR Experience Preferred (eClinicalWorks, AthenaHealth)

Benefits

Benefits will be discussed at the time of hire.